General

1. Shipping is provided via DHL.

2. Shipping costs are calculated automatically based on the buyer’s location.

3. Orders will be ready for shipment one working day after your order was placed.

4. Please note that you will have to bear any possible custom duties, taxes and any possible foreign bank charges. Customs duties, sales tax on imports, as well as DHL handling costs, will not be refunded in case of a return.

Shipping Policy

Germany – Free shipping for purchases more than 300 eur. For less than 150 eur the shipping cost is 5 eur (1 to 3 business days)

EU countries (Except Germany) – Free shipping for purchases more than 150 eur. For less than 150 eur the shipping cost is 10 eur (4 to 7 business days)

Non - EU countries – 15€ (4 to 7 business days)

Returns

We want to ensure the total satisfaction of our customer, therefore if you are not happy with the product you can return it within 14 natural days (14 Werktage).

 

The items must be returned in its original state and may not be used, washed or damaged, with its original tag and with its original packaging. Please, note that you will have to handle returns and its costs.

Send us an email to the following address jemedesigns@gmail.com telling us the reasons you want to return it and we will guide you on what you have to do. Please write the order number on the title of the email.